Shipping policy



Shipping service name

Customer orders are delivered by the USPS service.


Which countries can we deliver to with this service?


We deliver in 139 countries: Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cape Verde, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guernsey, Guyana, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, North Macedonia, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Samoa, San Marino, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Vietnam, Zambia.


Where can customers receive their orders with this service?


Customers can receive their orders with this service at the customer’s address. 


Delivery time

Order cutoff time: 3 PM (GMT-08:00) Eastern Standard Time (Los Angeles).
Order handling time / Order processing time: 1—3 days (Mon — Fri)
Transit time / Delivery time: 2—10 days (Mon—Fri)


Customer shipping cost for orders over $200: Free Shipping
Customer shipping cost for orders up to $200: 

  • $7.99 (United States, Canada, Mexico, Brazil)
  • $15.99 (Denmark, Finland, Norway, Sweden, Iceland)
  • $19.99 (United Kingdom, Europe without Nordics)
  • $25.99 (Rest of World)


The delivery speed depends on the buyer's country. On average, we deliver the product within 2 to 10 days, excluding processing time. More information is available on the checkout page. 


Tracking number


All post-purchase email includes order tracking number. Use it to track the delivery status.


Damages


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep all packaging materials and damaged goods in case of a claim.


Can a customer cancel his order?


After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. For additional assistance with order contact to support@oumua.me. Our support team processes incoming requests during our business day, which are Mon-Fri 10AM-6PM EST.


Company information


Trading name: Oumua Inc
Business address: 2110 Artesia Blvd #109b, Redondo Beach, CA, 90278
Email: support@oumua.me